FAQs
What services does your company provide?
Our company provides domiciliary care services, which include live-in care, dementia care, Alzheimer's care, mental health care, and specialised support for individuals with disabilities and the elderly.
Who can benefit from your services?
Our services are designed for the elderly and those with disabilities who require assistance with daily activities, those diagnosed with dementia or Alzheimer's, and individuals requiring mental health support.
What does live-in care involve?
Live-in care involves a professional carer living in the home of the client to provide around-the-clock assistance. This includes help with daily activities, medication management, and companionship.
How are your carers trained to handle dementia and Alzheimer's care?
Our carers undergo comprehensive training on dementia and Alzheimer's care. This includes understanding the diseases, managing behaviors, and implementing specialized communication strategies.
How do you support clients with mental health issues?
We provide personalized care plans which involve promoting independence, providing emotional support, managing medication, and working closely with healthcare professionals.
How do you ensure the safety and security of clients?
Our carers are thoroughly vetted, including background checks, and they receive continuous training on emergency procedures, health and safety standards, and respecting clients' privacy.
What is your process for matching carers to clients?
We make careful considerations regarding the client's needs, preferences, and personality. We then match them with carers who have the necessary skills and compatible personalities.
Are your services available 24/7?
Yes, we provide 24/7 support. Depending on your needs, we can arrange for hourly visits or 24-hour live-in care.
How do you ensure quality in your care services?
We regularly review our care plans, receive feedback from clients and their families, and perform routine evaluations of our carers' performance. We are also fully compliant with all relevant health and care quality regulations.
What is the cost of your care services?
The cost of our services varies depending on the level and type of care required. We would be happy to discuss this further and provide a detailed estimate tailored to your specific needs.